A Happy Past Client's Testimonial! =)
Kathleen Cooper Best Option *** RE/MAX Professional Associates *** LICENSED IN MA!
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A Happy Past Client's Testimonial! =)
Testimonials are an important part of business. This week I've shared an easy way to get them in my post HOT TIP For The Week To Improve Your Business - post closing surveys. I sent out a batch this week and noticed one of my sellers unsubscribed to it so I immediately sent them an email to make sure it wasn't because they were unhappy with our services. Here was his powerful testimonial response:
"James and you were excellent and we would happily refer anyone to you. The process was smooth (very surprised) and both of you kept in contact with us, while the other Realtors would not respond to our e-mails. You both did more work within a short period of time for us than 2 other Realtors couldn't do within 2 1/2 years.....I'm sure Kim filled u in on the history. We were very pleased with your feedback and listened to us with ours. Please don't loose that. Thank you again and I'm sure Kim would agree. Keep up the good work. Communication is important.
Dom Sulfaro"
Kim and Dom were a pleasure to work with. They found us online after unsuccessfully being on the market for several years with other REALTORS. They owned a very unique property that took some good marketing and pricing strategies to get noticed and sold. Thank you for the opportunity to serve you Kim & Dom!
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11 comments • Kathleen Cooper, RE/MAX,Broker, REALTOR® • August 30 2010 10:18PMComments
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Kathleen
Happy customers are backbone to our future success.
Good luck and success.
Lou Ludwig
It is always good to get another referral to add to our websites.
Kathleen, I would happily and confidently refer clients to you and James, too! Hopefully, that will happen someday when I have someone who is relocating to your area.
Kathleen, testimonials are important in our real estate career. By others putting it in writing about efforts appreciated or a job well done, it helps excite us to go to the next level. Good luck with the rest of 2010 & years to come!
Well done, Kathleen. Good service and a servant's heart will get you far in this business!
Great job Kathleen! Testimonials do help!
There is nothing better than a successful relationship with your clients......and the testimonial AND referrals that are sure to follow.
Clients have a right to question the expertise of service people they hire...how can we convince them we have their back...A Testimonial is your best friend.
Testimonials are Gold. Congratulations to you Kathleen. Hope this brings you more home buyer and seller clients. Great post.
Congratulations on doing your job well enough that you have an evangelist client spreading your name. Now stay in touch with them and see if some fruit won't fall with your consistent and continuing service. You are a model to follow. Thanks for sharing your story.
Kathleen, your idea to put the questionniare on Survey Monkey is awesome. I love Survey Monkey. How easy that made it for your clients. No doubt you had many glowing testimonials.
This is somethiing that's been on my to-do list for, well, a long time. Will have to move it closer to the top. Thanks for the great idea!